Terms of Use

Last Updated: May 15, 2026

Acceptance of Terms

By accessing and using the dusk-stone website and services, you accept and agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our website or services.

Description of Services

dusk-stone provides guidance and support services related to social benefit applications, appeals, and assessments in the United Kingdom. Our services include:

• Eligibility assessments for various benefit programmes
• Application preparation and submission support
• Appeal representation and guidance
• Ongoing support and reassessment assistance

Nature of Services

Our services are advisory and supportive in nature. We provide guidance to help you navigate the benefits system more effectively. However:

• We are not a government agency and do not make benefit determinations
• We cannot guarantee specific outcomes or approval of benefit claims
• Final decisions rest with the relevant government agencies and tribunals
• Our services do not constitute legal advice unless provided by a qualified solicitor

Advertising Disclosure

Information provided on this website is advertising in nature. We are a commercial service provider, and our content is designed to promote our services while providing useful information about benefit-related matters.

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your circumstances
• Respond promptly to requests for additional information or documentation
• Inform us immediately of any changes to your circumstances
• Comply with all applicable laws and regulations
• Not use our services for any unlawful purpose
• Not provide false or misleading information

Service Fees and Payment

Fees for our services are clearly stated on our Services page. By engaging our services, you agree to:

• Pay the agreed fees for services rendered
• Payment terms as specified in your service agreement
• Any additional costs for disbursements or third-party services will be discussed in advance

Refund Policy

Refunds are considered on a case-by-case basis. Generally:

• Services already rendered are non-refundable
• If we are unable to provide the service you have paid for, a refund or alternative solution will be offered
• Refund requests should be submitted in writing to [email protected]

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of dusk-stone or our content suppliers and is protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, or transmit any content without our written permission
• Use our content for commercial purposes without authorisation
• Modify or create derivative works based on our content

Confidentiality

We maintain strict confidentiality regarding client information. We will not disclose your personal information to third parties except:

• With your explicit consent
• As required by law or court order
• To service providers working on our behalf under confidentiality agreements
• When necessary to provide the services you have requested

Limitation of Liability

To the fullest extent permitted by law:

• We provide services on an "as is" basis without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid for the specific service in question
• We are not responsible for decisions made by government agencies or tribunals

No Guarantees

While we work diligently to support your benefit applications and appeals, we cannot and do not guarantee:

• Approval of any benefit claim
• Specific outcomes or results
• Particular timeframes for government processing
• Success in appeals or reassessments

Results depend on many factors beyond our control, including your individual circumstances, current regulations, assessment criteria, and government decision-making processes.

Website Use

When using our website, you agree not to:

• Attempt to gain unauthorised access to any part of the website
• Interfere with the proper functioning of the website
• Use automated systems to access or collect data from the website
• Transmit viruses, malware, or other harmful code
• Engage in any activity that could damage, disable, or impair the website

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control these websites and are not responsible for their content, privacy practices, or terms of use. Access to third-party sites is at your own risk.

Termination

We reserve the right to:

• Terminate or suspend access to our services at any time
• Refuse service to anyone for any lawful reason
• Remove or edit content on our website

You may terminate your use of our services at any time by notifying us in writing. Termination does not affect payment obligations for services already rendered.

Professional Conduct

Our team adheres to professional standards and ethical guidelines in all client interactions. We commit to:

• Treating all clients with respect and dignity
• Maintaining client confidentiality
• Providing honest and accurate information
• Acting in your best interests within the scope of our services

Complaints Procedure

If you are dissatisfied with our services, please:

1. Contact us at [email protected] with details of your complaint
2. We will acknowledge your complaint within three business days
3. We will investigate and respond with our findings within 14 days
4. If you remain unsatisfied, we will work with you to find a resolution

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website and services after changes are posted constitutes acceptance of the modified terms.

Significant changes will be communicated through our website or by email to registered users.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and dusk-stone regarding the use of our website and services.

Contact Information

For questions about these Terms of Use or our services, please contact us at:

Email: [email protected]
Address: 147 Holborn House, Bloomsbury Way, London WC1A 2TH, United Kingdom